General Terms and Conditions

General business conditions

• Inquiries and reservations are accepted through our web site (e-mail or contact form), post, fax or personally at the reception of the hotelFor reservation to become valid, the user must pay advanced payment for minimal amount of 100 €, the reservation costs or the amount according to the specification arranged with the sales department of hotel
• Advanced payment can be made by: ONLINE/ CREDIT CARD, OFFLINE through bank transfer or personally at hotelCheck-in to hotel - till 19,00 hours
• Check-out from hotel till 10,00 hoursAdditional expenses for late cancellations: extra day will be charged
• Listed prices are for the stay of any duration (from 1 day stay and over)Children: from 0 to 5 years (4,99) stay free of charge
• Children from 5 to 12 when sharing with two adults have 50% discount
• Children from 5 to 12 when sharing with one adult have 30% discount
• Minimum stay is 1 night in rooms, and 3 nights in apartment.
• The final calculation will be at the hotel reception before the individual guest departure and for agency guests 100% calcualtion in advance
• The listed prices are informative and the hotel reserves right to change them
• The changing of reservations is possible only in written form
• If guests leaves before planned departure date, total reservation cost should be paid, for all days room was booked
• The hotel reserves the right to refuse any reservation in case the guests advanced payment is not settled, in case of abuse of the system and in case that the guest is known as a non-payer or as a problem guest

Additional information: 
Sales department:
tel: +385 (0)21 635 959+385 (0)21 635 959
Fax:+385 (0)21 635 312
info@villadaniela.com

Terms of reservation cancellation

The reservation is valid from the day the guest pay the advance payment and the reservation is held to 24:00 of the arrival day
The reservation can allways be cancelled in written form, but only in case the guest cancels 15 days before the arrival 50% of advance payment is non refundable, for cancellations of less than 15 days the full advance payment will be withheld from refund. Outside listed deadlines there is a 30,00 Euro termination fee.
If the guest does not arrive, the hotel will retain the full advance payment, or reservation cost.

In case of credit card guarantee cancellation is possible free of charge 10 days prior arrival. For late cancellations  or no show hotel has wright to charge full reservation cost.

Conversion statement

All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank.

When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations.

As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

Personal data gathering and protection statement

Creditcard purchase security statement

Confidentiality of your information is protected and secured by using SSL encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer.

This enables a secure data transfer and prevents unauthorized data access during communication between user and WebPay service and vice versa.

WebPay service and financial institutions (credit card houses) exchenge data by using their virtual private network (VPN) which is also protected from unauthorized access.

Credit card numbers are not stored and are not available to unauthorized personnel.

Personal data gathering and protection statement

We are committed to provide service of protection of our customer's personal data in a way that we colect only essential basic information about our buyers that are necessary for fulfilling our obligations. We also inform our customers about the way we collect information and regularly give customers an option about how their information will be used, including the possibility to decide whether their name should be indluded or ommited from the lists used for marketing campaigns.

All user information are strictly guarded and are available only to the employees who need those information for completing the job.
All our employees and business partners are responsible for obiding the principles of confidentiality protection.